Billing terms

Scoping engagements — audit and architecture — are invoiced at a fixed price, agreed before kick-off in the commercial proposal.

Development and automation engagements are invoiced per iteration or per month of operations, according to the terms of the engagement contract.

Invoices are payable within 30 days of their issue date, unless otherwise agreed in writing.

An engagement may be stopped by either party with notice equal to the current iteration or month of operations.

Work already delivered as at the stop date remains payable. Work not yet started is not invoiced.

Deliverables produced up to the stop date are handed over to you in open formats.

Any dispute regarding an invoice must be raised with us at contact@klaivr.com within 15 days of receipt.

We review every dispute and, where it is founded, issue a credit note for the service concerned.