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Terms of service

Last updated: November 25, 2025

1. Legal Information

This service is operated by Klaivr, a SAS company headquartered at 128 rue de la Boétie, 75008 Paris, France.Contact email: contact@klaivr.com.These Terms of Service (“Terms”) govern the use of Klaivr. By using the service, you agree to these Terms.

2. Description of the Service

Klaivr is a SaaS platform enabling users to act on their professional tools (CRM, productivity, communication, etc.) through natural language instructions executed via third-party integrations.The service is intended for a mixed audience (B2B and B2C) and operates on a paid subscription model.

3. User Accounts

3.1 Registration — Using the service requires creating an account. Users must provide accurate and up-to-date information.3.2 Organizational Accounts — Organizations may create or manage accounts for their members, including permissions, access levels, and teams.3.3 Credentials — Users are responsible for safeguarding their login credentials and must notify us immediately if unauthorized use is suspected.

4. User Content

Klaivr does not allow users to publish public-facing content.Any data processed through integrations remains the property of the user or the organization.

5. Integrations & Data

5.1 Third-party Integrations — Users may connect third-party applications (e.g., Notion, HubSpot, Google Workspace). Their use is subject to each provider’s terms.5.2 Non-autonomous Agents — Klaivr uses agents that only execute explicit user instructions. No autonomous automation is performed.5.3 Personal Data (GDPR) — Klaivr complies with applicable European data protection laws, including GDPR. Details are provided in the Privacy Policy.

6. Payments

6.1 Plans — The service offers monthly and annual subscriptions with automatic renewal.6.2 Billing — Billing follows the subscription selected by the user or organization.6.3 Refunds — Refunds are available within 14 days of the original purchase date for all self-service subscriptions (Basic and Pro). Requests made after this period are not eligible. Enterprise subscriptions, purchased through custom contracts, are non-refundable.

7. Third-party Services & External Links

The service may depend on or link to third-party services. Klaivr is not responsible for their availability, security, or compliance.

8. Prohibited Use & Moderation

Users must not use the service for unlawful, fraudulent, or harmful purposes, bypass security controls, scrape or disrupt systems, misuse integrations to perform unauthorized actions, or harass, threaten, or harm others.Violation may lead to suspension or termination.

9. Intellectual Property

All platform components, including software, content, branding, and design, are protected by intellectual property rights. Unauthorized reproduction or use is forbidden.

10. Limitation of Liability

Klaivr provides the service “as is” without warranties of uninterrupted availability.To the maximum extent permitted by law, Klaivr is not liable for indirect damages, loss of data, revenue, or opportunities, nor for actions resulting from incorrect user instructions. Total liability is limited to the amount paid during the last 12 months.

11. Termination

Users may terminate their subscription at any time. Cancellation prevents renewal but does not trigger refunds outside the 14-day refund window.Klaivr may suspend or terminate access in case of violations of these Terms, fraudulent or risky activity, or non-payment.

12. Governing Law

These Terms are governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, France.

13. Contact

For any question: contact@klaivr.com.
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